Refund policy

Because Pace pouches are consumable oral products, we do not accept returns or exchanges for change of mind. All sales are final except when an order arrives damaged, defective, or incorrect.

If there is a problem with your order, email brandon@pacepouches.com within 14 days of delivery. Include your order number, a description of the issue, and photos when applicable. If your claim is approved, we will provide a replacement or refund.

Orders may be canceled before they have been processed for shipment. Contact us as soon as possible; cancellation is not guaranteed once fulfillment has begun.

Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or card issuer to process the refund. Original shipping charges are nonrefundable unless the order was damaged, defective, or incorrect.

This policy does not limit any rights provided by applicable law.